At vanoapparel.shop, customer satisfaction is always our top priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

I. Return Eligibility
You may request a return within 30 days of receiving your order. To ensure a smooth return process, the item must meet the following conditions:
The item must be unused and unworn, remaining in its original condition.
It must include the original packaging and tags (if applicable).
Proof of purchase or order confirmation details must be provided.
Note: Return requests that do not meet the above criteria may not be accepted.

II. Return Process
Please contact us via our Customer Service Team, providing your order number and the reason for the return.
Once your request has been reviewed and approved by our customer service team, we will send you detailed return instructions, including the return address and packaging requirements.
Please follow the instructions to properly package the item and ship it back to us.
Friendly Reminder: To ensure a smooth return process, please retain your shipping receipt or tracking information until the refund has been completed.

III. Refund Information
Once we have received and inspected the returned item, we will notify you via email regarding the status of your refund approval.
If approved, the refund will be issued to your original payment method; the processing time may vary depending on your bank or payment platform.
Shipping Costs: Unless the return is due to a shipping error on our part or a quality defect in the item, shipping costs are generally non-refundable.

IV. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receipt and provide the following:
Photos of the item
Order details
A description of the issue
We will arrange for an exchange, replacement, or refund as soon as possible to ensure the issue is resolved in a timely manner.

V. Return Address
Please ship your returned item to the following address (please fill in the specific details as applicable):